Terms and Conditions

To purchase goods from our website, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when ordering, by contacting us via email stating your order number, old details and new. You must give us your real name, address, phone number, email address and any other details that we may require to process your order. If you have provided incorrect details and your order has already been ship we are not liable to replace the order or refund the order value.

 

We reserve the right to:- decline a new customer registration or suspend a customer's account at any time and at our sole discretion- in our absolute discretion, to terminate your access to all or part of the services with or without notice- in our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice.

 

Our goods are subject to availability.  Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given or a replacement will be offered. Orders that include sale items may be sent incomplete if certain sale lines are out of stock. Your payment will be refunded and you will be notified as above.

 

The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge), except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled. The prices quoted on this website apply only to products sold via this website.  Where the same products are available via another stockist different prices may apply. All prices are shown in £ sterling and include VAT where applicable (no VAT on tea). Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order.

 

The Order Acknowledgement email and order number are our confirmation of your order with us. Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it.

 

We take payment from your card via shopify payments at the time we receive your order, once we have checked your card details and stock availability. To ensure that your credit, debit or charge card is not being used without your consent, shopify will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed and your credit rating will be unaffected.

 

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you. When an item has been delivered, risk of damage to, or loss of, the item passes to you. Whilst we take every care to ensure that deliveries are protected to prevent damage in transit, we cannot guarantee that parcels being sent within the UK, the European Union or Worldwide will arrive in perfect condition due to the postal services. Please note that working days for us are Monday - Friday and do not include national UK bank holidays.

 

You have the right to cancel or return your order up to 7 working days following receipt of your goods. This includes your right to cancel your order under the distance selling regulations. You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full. We do not accept returns for used or incomplete products. We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. We are aware that not everyone will be suited to our teas but we hope that the vast majority of our customers will enjoy our teas and be satisfied with their order. Unfortunately we do not offer a money back guarantee and we do not offer refunds or replacements unless the packaging of the tea arrives damaged or defaced. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of Nudeytea. Please contact Nudeytea via the contact us tab for information about returning items to us. All returned items must be sent to Nudeytea, 52 Highwood Avenue, Leeds, West Yorkshire, LS17 6ES, UK

 

All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that Nudeytea is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. On faulty products, after the 7 day cancellation period, we reserve the right to offer a spare part or repair where appropriate. We also reserve the right to offer a replacement item of similar or equal value.

 

In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. Nudeytea cannot be held liable for not discounting the order if a valid code has not been entered. Promotions and promotion codes are at the discretion of Nudeytea.

In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary, from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum. Registration data and certain other information about you is subject to our privacy policy.

 

The content of the www.nudeytea.com website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from Nudeytea.

 

This website and any software are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

 

You agree to indemnify and hold Nudeytea harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Nudeytea website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.

 

The contract between you and Nudeytea under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, English law. The English courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.

 

When you shop on our website, we may collect the personal information you input when you are placing your order. This information may consist of name, address, phone number, delivery address, email address, and details of the items you have ordered.  We use this information to ensure the smooth processing & delivery of your order, or to contact you if there is a problem with your order.

 

Our customer's privacy is of the utmost importance to us, and we will never release your details to third party organisations for the purpose of marketing or communications without your prior agreement. We Nudeytea, strictly comply with the requirements laid down by the Data Protection Act 1998, and the Distance Selling Directives and are therefore obliged to ensure that your personal data is kept secure and up to date, and to respect your wishes.